Returns & Exchanges

Return / Exchange Policy

  • Soul Of The Rose does not accept returns unless the product is damaged, defective, or an error was made by Soul Of The Rose. If it is our error, or the product is defective, we will send a correction free of charge, but may request the item be returned in advance, if deemed necessary.

  • All sales are considered final. Any claims for shortages, damages, or defective merchandise must be made within 15 business days of invoice by contacting customer service at 440-279-4360 or email 

  • If your return is approved, Customer Service will issue a return merchandise authorization ("RMA") number. Please return the product with the RMA number clearly marked on the outside of the packaging. A credit to the customer account will be issued upon receipt of the returned product only if the RMA number is clearly marked on the outside of the packaging. 

  • Product must be unused and in original packaging without price tags for returns to be accepted.

  • Return of goods requires prior approval from Soul Of The Rose. Any returns sent without prior approval and a RMA number will be refused.

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